Refund policy
Non-Prescription Returns (U.S. Orders)
We offer a 30-day return policy on non-prescription items. You have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must be:
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In the same condition you received it
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Unworn or unused
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With tags and original packaging
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Accompanied by a receipt or proof of purchase
To start a return, email us at customerservice@frontline-optics.com. Once your return is approved, we’ll send you a prepaid return shipping label and instructions on how to send your item back.
Please note: Returns sent without prior approval will not be accepted. Once your return is received and inspected, we’ll issue a full refund to your original payment method.
Prescription Orders
Due to the custom nature of prescription lenses, we do not accept returns on prescription orders.
Please contact us if your lenses require correction.
International Returns & Exchanges
For customers outside the U.S.:
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Returns for Refund: You will be responsible for the cost of shipping the item back to us.
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Exchanges: We’ll cover the shipping cost to send your replacement, but you are responsible for sending the original item back to us.
To begin an international return or exchange, please contact us at customerservice@frontline-optics.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, let us know immediately so we can make it right.
Contact us at customerservice@frontline-optics.com with your order number and a photo of the issue.
Bundle Promotion Returns
Orders purchased through a bundle promotion, including Buy 2 Get 1 Free, are refunded based on the final items kept by the customer. If a return causes the order to no longer meet the promotion requirements, the discount will be adjusted or removed before the refund is calculated. Free promotional items must be returned if the qualifying paid items are returned.
